My Bluetooth Devices are Not Connecting

If your app says "Bluetooth not connected" use the following methods to troubleshoot the issue:

Troubleshooting

If your spirometer or pulse oximeter isn’t connecting to the Wellinks app, try the following steps:

1. Confirm that Bluetooth is turned on
   1. IOS: settings > Bluetooth > Toggle Bluetooth on
   2. Android: Settings > Connected devices > Toggle Bluetooth on
2. Check your Bluetooth privacy settings
   1. iOS: settings > privacy > Bluetooth > toggle Wellinks on
   2. Android: settings > apps > Wellinks > permissions > toggle allow Location
3. Check that your Bluetooth device batteries are installed correctly.
4. Restart your phone to reset the Bluetooth connection
5. Check to see if there are other Bluetooth receiving devices (phones, tablets, etc) in the area; turn them off in case they are currently trying to connect with your device.
6. Verify the latest Wellinks app version
   1. iPhone owners can download the latest app version by using this Apple App Store link.
   2. Android phone owners can download the latest app version using this Google Play Store link.
7. Verify that you have the latest iOS or Android operating system
8. If you have the SmartOne (Spirometer), Oxiline (Pulse Oximeter), or Nonin (Pulse Oximeter) apps on your mobile device, verify that those apps are able to connect to your device. If they are, delete the SmartOne, Oxiline, and/or Nonin app, it may interfere with Wellinks ability to connect.
9. If you have another Bluetooth connected smartphone or tablet, download the Wellinks app to the second device and see if the spirometer or pulse oximeter will connects to it. If the Bluetooth devices connect to your other smartphone or tablet, please email support@wellinks.com for additional troubleshooting.

Note: If you own multiple MIR spirometer, the Wellinks app can only connect with one MIR spirometer at a time. Remove the batteries from your second Spirometer and try again.

Contact Support

If you are unable to connect your device properly after trying the above steps, please email support@wellinks.com with the following information:

• Phone model (e.g. iPhone 11, Samsung S10e, etc.)
• Operating system & version number (if known)
• Name and Model Number of device (if known)
• Any additional details you'd like to provide 

v3.0 Update on iOS (iPhone or iPad)

iOS below 15

Note if you recently updated your Wellinks app to Version 3.0 on iOS (Apple iPhone or iPad), and are having an issue with the app crashing please update your iPhone OS to version 15. 

iOS above 15

If your readings view closes without allowing for taking a reading, there is an update that corrects this problem. Please update to Wellinks app version 3.0 or above. This effects iPhone users who are updated to version 15 or higher when trying to launch the spirometer or pulse oximeter from their respective cards on the home page, or from the large floating action button ( Plus button) in the lower right-hand side of the screen.