Using Chat

Coaches can send you messages, images, files, and videos to assist with COPD education and training, as well as materials to help you achieve your goals. 

How to Access Chat:

1. Tap the Inbox Icon: Located at the bottom of the app screen.
2. Select a Conversation: Pick from the list of named conversations, typically your coach's name.
3. Open Chat Thread: Tap on the conversation item to open a chat thread. Recent messages will be at the bottom, and older ones can be viewed by scrolling.

How to Respond:

1. Tap the Message Field: Located at the bottom of the screen with a paper airplane icon.
2. Type Your Message: The keyboard will appear for you to respond.
3. Send Your Message: Tap the Send icon (paper airplane) at the bottom right.

Notifications:

• Unread Messages: Indicated by a blue circle at the top of the Inbox icon.
• New Message Indicator: A blue circle or dot on the left of the conversation in the Inbox view.

Response Time:

• Availability: Coaches are available Monday through Friday, between 8 AM and 5 PM ET.
• Response Time: You can typically expect a response within 48 hours during business hours.